by Fintech Information Singapore
February 8, 2024
Banking software program firm Temenos revealed it has secured a Web Promoter Rating (NPS) of +54. The NPS is a broadly recognised metric used to gauge the chance of consumers recommending an organization’s companies to others the place any rating above 50 p.c is taken into account “wonderful”.
This rating, decided by way of a survey involving greater than 900 of its buyer contacts, underscores Temenos’ place as a trusted supplier of banking platforms and its management inside the sector.
Temenos serves a various clientele, together with a number of the world’s largest banks in addition to rising challengers, throughout over 150 nations. The corporate attributes its success to its intensive expertise and confirmed observe file in enhancing enterprise agility, accelerating product launches, and offering seamless buyer experiences for its 3,000 banking shoppers.
The previous 12 months noticed Temenos develop its buyer base with vital new partnerships, together with modernisation tasks with a top-30 US financial institution and a significant non-bank world B2B funds supplier amongst others.
A concentrate on revolutionary product growth, such because the introduction of Temenos Enterprise Providers and the AI-powered Leap providing, has performed a essential position in driving buyer suggestions.
The NPS survey additionally resulted within the planting of 650 bushes as a part of an Environmental, Social, and Governance (ESG) initiative linked to buyer participation within the survey.
That is a part of Temenos’ wider dedication to sustainability which is mirrored by its recognition within the Dow Jones Sustainability Index and the S&P World Sustainability Yearbook.
Andreas Andreades, Chief Government Officer, Temenos mentioned,
“Our constant technique and concentrate on the banking business has allowed us to develop our buyer base to 3000 banking shoppers, ship sustainable development and profitability and be recognised by business analysts and benchmarks because the main banking expertise supplier.
This spectacular NPS end result displays the belief and loyalty that prospects have in direction of Temenos and the market management we now have constructed and developed over the past 30 years and for this I want to thank them.”